At Bayt Al-Tijirah we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and straightforward Refund & Exchange Policy to ensure a smooth process. Please read our policy below to understand how we handle returns, exchanges, and refunds.
1. Returns & Exchanges
We accept returns and exchanges within [Insert Number of Days, typically 14-30 days] days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in its original packaging.
How to Return/Exchange an Item:
- To initiate a return or exchange, please contact us at [baytaltijarah@gmail.com] with your order number and reason for the return or exchange.
- We will provide you with instructions on how to return your item.
- Please ensure that the item is packed securely to avoid damage during the return process.
Non-Returnable/Non-Exchangeable Items: Certain items may not be eligible for returns or exchanges, including:
- Personalized or custom-made items.
- Items that have been used or damaged after delivery.
- Items marked as final sale or clearance.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to the original method of payment.
- Refunds may take up to [Insert Number of Days, typically 7-14 days] to appear in your account, depending on your payment method or bank processing times.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective items).
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [baytaltijarah@gmail.com] with a photo of the damage and your order number. We will arrange for a replacement or refund, depending on your preference and stock availability.
4. Order Cancellations
You may cancel your order within [Insert Number of Hours, typically 24-48 hours] after placing it. After this time, orders may have already been processed and shipped, and we may not be able to cancel the order.
To cancel an order, please contact us at [baytaltijarah@gmail.com] as soon as possible.
5. Shipping Costs for Returns
Unless the return is due to our error (e.g., incorrect or defective items), you will be responsible for the shipping costs associated with returning your items. Shipping costs are non-refundable.
6. Exchanges for Different Size/Color
If you wish to exchange an item for a different size, color, or style, please follow the same return procedure. Once we receive your returned item, we will ship the replacement item as per your request. You may be responsible for any additional shipping costs, depending on the exchange conditions.
7. Contact Us
If you have any questions regarding our Refund & Exchange Policy or need assistance, please feel free to contact us at:
Email: baytaltijarah@gmail.com